According to the Latvian Consumer Rights Protection Law, the Buyer has the right to unilaterally terminate the distance contract within 14 days after receiving the goods and return the product to the store. In accordance with Article 12, paragraph 6, the buyer assumes full responsibility for the safety of the goods during the withdrawal period. Returned goods must be unused, in their original packaging with the manufacturer’s seal, undamaged, and include all accessories. If the product or its packaging has any physical damage (burned, crushed, cracked, broken seals, etc.) or if accessories are missing, we reserve the right to refuse the return. The Buyer is responsible for all return costs.
To return a product, make sure it meets the requirements of the return policy. Otherwise, we reserve the right to refuse a refund.
1. Go to: My account, Order history
2. Find the desired order and click on it.
3. Check the items you wish to return, verify the quantity, and enter the reason for return.
4. When you are finished, click the button below.
5. Wait for the return confirmation. You can check it by going to My account, My returns. After the return is confirmed, the status will change from “awaiting confirmation” to “awaiting packaging.”
6. After approval, print the generated return receipt, include it with the returned items, and send it to us within 14 days of receiving the goods to:
SIA RES PROSPERE
Slokas 112 – 27
Riga, LV-1083
Latvia
7. After receipt, if everything is in order, we will start the refund process. The store undertakes to refund the customer as soon as possible, but no later than 14 calendar days from the moment we receive the returned goods.
Have questions? Feel free to contact us using the contact form